Refund Policy for Think Tech Thing Sdn Bhd
Effective Date: March 25, 2025
At Think Tech Thing Sdn Bhd, we are committed to delivering high-quality IT services. If you are not satisfied with our services, this policy outlines the conditions under which refunds may be granted.
1. Services Covered
•Scope: This policy applies to all IT services provided by Think Tech Thing Sdn Bhd, including but not limited to software development, web design, maintenance, and consulting services.
2. Refund Eligibility
•Completed Services: Payments made for completed and delivered services are non-refundable.
• Service Cancellation:
•Before Commencement: If you cancel a service before any work has begun, you may be eligible for a full refund, minus any administrative fees incurred.
•After Commencement: If work has started but is not completed, a partial refund may be considered based on the proportion of work completed and expenses incurred.
3. Subscription-Based Services
•Cancellation: You may cancel your subscription at any time; however, refunds will not be issued for the remaining period of the subscription.
•Billing Errors: If a billing error occurs, please notify us within 7 days of the charge to request a correction or refund.
4. Project-Based Services
•Milestone Deliverables: Refunds will not be provided once agreed-upon milestones or deliverables have been completed.
•Dissatisfaction: If you are dissatisfied with our service, we encourage you to provide feedback so we can address your concerns before considering a refund request.
•Client-Initiated Termination: If you terminate the project after work has commenced, a refund may be issued based on the work completed up to that point, minus any non-refundable costs (e.g., third-party licenses, developer hours).
5. Service Modifications and Revisions
•Scope Changes: Modifications or additional requests beyond the original scope may incur extra charges and are not eligible for a refund.
•Revisions: We offer revisions based on the agreed-upon terms to ensure your satisfaction with our services.
6. Downtime or Service Disruptions
•Temporary Downtime: Refunds are not issued for temporary service downtimes caused by maintenance, third-party providers, or unforeseen technical issues.
•Extended Downtime: If prolonged downtime occurs due to our fault, compensation may be considered on a case-by-case basis.
7. Chargebacks and Disputes
•Resolution Process: Please contact us first to resolve any disputes before initiating a chargeback with your bank or payment provider.
•Unauthorized Chargebacks: Initiating a chargeback without contacting us may result in service suspension and potential legal action.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at:
•Email: Thinktechthing@gmail.com
•Phone: 019-9427168
Note: This policy is subject to change without prior notice. Please review it periodically for any updates.